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'Tis The Season!

Customer Care

Tom Smith Christmas Crackers are sold by Halloween Express. The contact information on this page is for the Halloween Express customer service facility.

Contact Info

Still Need Help? Our Customer Support Is Top Notch

Our goal is to provide the best customer experience in the industry. Still don't see what you're looking for or have additional questions?

Our Customer Experience Specialists are standing by ready to assist you. Try us - Chat, E-mail or Phone.

  • Phone fa-phone-volume

    • Online Ordering Customer Service: 980.580.6310
    • E-Commerce Business Offices: 980.580.6310
  • Our Address fa-map-marker-alt

    • Note: We do not accept mail-in orders, returns, walk-ins or unscheduled visitors at these addresses.
    • Online & ECommerce Business Offices
      6900 Morris Estate Dr
      Charlotte, NC  28262
  • Live Chat fa-comment-alt-dots

  • E-Commerce Office Hours fa-clock

    • Mon-Fri: 9:30am - 5pm ET
    • Sat and Sun: Closed
  • Online Support Hours fa-clock

    • Mon-Fri: 9am - 5pm ET
    • Sat and Sun: Closed