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Coupon Policy

From time to time we issue promotional discount coupon codes for items we sell on our website. We do so either via our internal email list of customers or by distributing to our independent affiliate network. These affiliates then promote the coupon codes on their website's, social networking sites, email marketing, search engine marketing and various other means. When we provide discount coupon codes to our independent affiliate network we do so with explicit instructions on how the coupon codes may be promoted along with the coupon code's restrictions and offer details. Failure of the affiliate to disclose these restrictions and coupon details is outside of our control. When we are made aware of a problem with an affiliate issued coupon code we move quickly to alert the affiliate so they can correct the mistake. We however cannot be held responsible for mistakes or errors made by our independent affiliates in the promotion of our coupon codes.

The coupon codes we issue and authorize are subject to the following terms and conditions:

  • Unless otherwise noted on the coupon, all coupon codes are issued with a minimum spend requirement. This minimum spend requirement is detailed with the coupon code.
  • All coupon codes include an expiration date. We do not issue open ended coupon codes. The expiration time is at 12:01 am eastern time on the date the coupon expires. If for example the coupon is set to expire on 12/31, at 12:01am eastern time on 12/31 the coupon will become invalid.
  • We always excluded coupon usage on the following items: Gift Cards, Special Order items, Close-Out Items and Food/Perishable Items. For coupons that have a minimum spend requirement, purchase of these coupon exempt items are not used in the calculation of the total purchase amount for other qualifying items in the same order.
  • The coupon code must be entered by the customer at the time of checkout on the payment page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.
  • All coupon codes we issue are non-negotiable.
  • Unless specifically noted on the coupon, coupons are valid for one use per customer.
  • We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
  • Discount coupons may not be used on bulk orders which have already been discounted.
  • The coupons we issue can only be used for online purchases made on this website. They are not redeemable at any retail location.

If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact our Customer Care department with specifics. We will respond promptly.