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Receive the Wrong Item? Something Missing or Broken?
Here's How to Fix It
While we try hard to be perfect, we are only human. Sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be missing pieces/parts or may be damaged during the shipping process. In these situations we want to do everything we can to fix the problem as quickly as possible.
If there is a problem with your order, follow these instructions.
The very first step is to notify us in writing that something is wrong with the order you received. You do this by using the below form and selecting the appropriate reason describing what is wrong with your order. It is very important to select the proper reason code as we place a priority on responding to these communication types. When responding, be sure to include your order number, your name and the specifics of what exactly is wrong with the order. The more detailed, the better.
Depending upon what is wrong with the order, the item(s) you ordered and the time of year, we may be able to fix the problem quickly. In other cases that may not be possible. The customer service representative responding to your communication will let you know what we can do and the time frame in which we can do it. Regardless, we will respond promptly to your written communication — typically within one business day or less.
Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order. If you allow more than 10 days to go by after receiving your order before inspecting it and notifying us, we're sorry but there is nothing we can do.
This form is only for communicating problems relating to an online order you received.
All other questions should be directed to this link: click here .
Your First and Last Name:
E-Mail Address: (Please double check to make sure it is valid.)
Choose the reason for your email from this drop down box. It is IMPORTANT to choose the most relevent.
Type the nature of the problem with your order here. It is important to be specific so we have enough information to research. Include your Name and Order Number. When finished, click on the SUBMIT button.
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